Conversations using Inbox

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By Cathy Reyes

updated 11 months ago

Inbox is a tools that allows you to interact with your subscribers right inside the dashboard. It allows you to jump in a conversation and answer the questions through using Human Takeover (manual takeover), manage users' data manually by adding tag(s) and send them messages.

Why you should use Inbox instead of Facebook Messenger Inbox?

  • Manage conversations coming from different platforms (Facebook Messenger, Website) here
  • Tagging and customizing user attributes
  • Support multiple team members (human operators)

Features

Search

Searching through thousands of users is not going to be a problem, you can search all conversations and jump in the desired conversations to see the details.

Find a conversation

Find a taken-over conversation

Filter by time: Newest or Oldest

Filter by channels: Messenger or Website


User Profile

One the right side, the RestoBot member (collaborator) can:

  • See user's information (user status, timezome, gender, locale)
  • Manage tags manually
  • Enable human takeover  to disable bot and allow chatbot member (collaborator) to takeover the conversation.



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